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Frequently Asked Questions
How can I order?
on 05/19/2021 3:45 PM
Orders may be placed...
Online: your "welcome letter" email will have your username and password to access the site's catalog.
Online/App: Use our mobile App to search or scan SKUs to your online cart. Learn more.
Online/Website: Search for any stock SKU here.
Online/E-Order: Download PCW SKU Listing and use Excel to upload your order. Learn more.
Online/Order Uploa...
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How does PCW handle back-orders?
on 05/19/2021 2:30 PM
Our process is "fill-and-kill" we do not keep records of backordered products.
If you really want to keep your back orders, you'll need to let your sales rep know.
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Why didn't I get everything I ordered online?
on 05/19/2021 2:24 PM
Our website does not allocate (reserve) the products put into your cart. Parts are only allocated once the order is "put out" to the warehouse to be picked. By then, we could have more or less of each product in stock.
This process allows us to provide faster service to you, because products are not being "held" in online carts for days.
You will only ...
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Can I add to my order?
on 05/18/2021 2:44 PM
Yes and No.
NOTICE: We process orders VERY quickly, chances are high that your order will be sent to the warehouse for picking within 5 to 10 minutes of submitting it online. If you think you may want to add to an order, please communicate this in the special notes section at checkout.
If your order has not been "put out" to the warehouse to be picked...
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