Categories
PCW Policies
OPEN CREDITS
on 11/03/2023 11:47 AM
Open Credits expire after 12 months.
Credit(s) must be used in conjunction with payment(s) for tracking purposes.
Credits appear on your monthly statement, if you have a question about a credit, please call your sales rep.
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SALES POLICY
on 09/01/2011 10:16 AM
SALES POLICY
Pitman Creek Wholesale sells only to retailers who have a permanent business location and stock the merchandise that we sell. Retailers should have a location separate from their residence, maintain regular business hours, and be open to the public.
Pitman Creek Wholesale does not knowingly sell to individuals who operate out of their home or wish to purchase solely for their...
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TERMS
on 09/01/2011 8:22 AM
All orders for new Dealers will be sent E-Check (autodraft), ACH (funds are withdrawn before the order is shipped), or Credit Card (if no eCheck form is provided) unless paid in advance with cash, or check. Open Terms are available to Dealers with approved credit. Assuming prompt response from your credit references and full completion of the application, it normally takes two weeks to hav...
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ORDER POLICY
on 08/01/2011 8:21 AM
ORDER POLICY
All orders under $100.00 will be assessed a $10.00 handling charge.
Please use Pitman Creek Wholesale stock numbers. Attempting to order without part numbers can cause unnecessary delays in processing your order.
For fax orders; include your store name and city/state.
SPECIAL ORDERS/DROP SHIPMENTS
We are glad to order items not listed in our catalog. Please call for orde...
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PRICING
on 07/01/2011 8:20 AM
PRICING
PRICE DISCLAIMER: Prices in our catalog are subject to change without notice. At Pitman Creek Wholesale, we do our best to ensure that there are no price discrepancies between our catalog and our website, however we are not liable in the event that this occurs.
Please contact our Sales Department for large volume discounts on any item in our catalog.
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FREIGHT POLICY
on 06/01/2011 8:20 AM
U.S.A. FREIGHT POLICY
All orders are shipped via FedEx or UPS .
Actual freight charges will be added to the invoice on orders less than $750.
Orders between $750 and $1,200 will receive free freight, but will be billed a single $20 oversize charge if any oversize item (rods, combos, or minnow buckets) is shipped.
Orders over $1,200 will receive free freight and are not subject to th...
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REFUSED SHIPMENTS
on 05/01/2011 8:18 AM
REFUSED SHIPMENTS
Unless instructed otherwise by our Sales Department, do not refuse a shipment (except damaged cartons), as this results in unnecessary freight and handling charges. A $20.00 or 20%, whichever is greater, restocking fee will be charged. This must be paid prior to the next shipment of merchandise to the Dealer.
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DAMAGED MERCHANDISE
on 04/01/2011 8:18 AM
DAMAGED MERCHANDISE
Pitman Creek Wholesale is not responsible for merchandise damaged in shipping. If you receive merchandise that is visibly damaged, follow this procedure:
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SHIPPING DISCREPANCIES
on 03/01/2011 8:19 AM
SHIPPING DISCREPANCIES
It is the Dealer’s responsibility to count and inspect all shipments.
Shortages must be reported to our Sales Department immediately. All shortage claims after 10 days will not be honored.
Request for proof of delivery must be made within 10 days of invoicing. After 10 days, the merchandise will be considered delivered complete.
All products are sc...
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RETURN POLICY
on 01/01/2011 8:17 AM
RETURN POLICY
When you need to return products, you must contact our Sales Department at 859-439-2001 to request a Return Authorization number and Confirmation Form. Please be ready to provide the invoice number, stock number of the item you wish to return, and the reason for the return.
After confirmation from our Sales Staff, we will send you a RA Confirmation Form via email, fax, or by...
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