Doing Business With Us
DEALER TERMS AND CONDITIONS
SALES POLICYPitman Creek Wholesale sells only to retailers who have a permanent business location and stock the merchandise that we sell. Retailers should have a location separate from their residence, maintain regular business hours, and be open to the public. Those desiring to become a dealer must complete the Dealer/Credit Application and provide a copy of your State Resale Certificate prior to the processing of your first order. Completion of the Dealer/Credit Application does not guarantee an account with Pitman Creek Wholesale.
TERMS
- All orders for new Dealers will be sent COD Money Order/Cashiers Check unless paid in advance with cash, check, or credit card. Open Terms are available to Dealers with approved credit. Assuming prompt response from your credit references, it normally takes two weeks to have your credit approved.
- Credit Limits and Terms are subject to change based on changing credit worthiness.
- If an account becomes delinquent, terms will be changed to COD until credit is reestablished. In the event of a returned check, future shipments will require pre-payment or COD Money Order/Cashiers Check. All returned checks are assessed a $30.00 fee. All past due accounts are charged interest at 18% annum, 1 ½% per month. Shipments made to past due accounts are COD and a minimum of 25% of total amount owed will be added to the COD amount. All invoices and service charges must be paid to return to open account status.
- All orders that are shipped COD will be assessed a $10.00 UPS COD Fee.
- Please note all pricing and freight reflect a 3% cash discount that cannot be earned when paying with Credit/Card.
- Check by Fax payment option is available to approved dealers. This payment option can save you the UPS COD fee. It saves you time and is safer than a regular check, because they can be intercepted or lost in the mail. When you use the Check by Fax option you are providing no more information than if you mailed the check.
- All accounts that are inactive for more than 6 months, or purchase less than $1,000.00 within the previous 12 months, will automatically be placed on COD Money Order/Cashiers Check. A new Dealer/Credit Application must be submitted if different terms are desired.
FREIGHT POLICY
- All orders are shipped via United Parcel Service.
- Pitman Creek Wholesale will pay UPS ground freight only on orders greater than $500.00 shipped within the continential United States.
- Any items that do not fall under our freight policy will be noted in the catalog as an FOB item and the Dealer must pay the freight on that item.
- New Dealers must place an opening order of $500.00.
- All orders under $100.00 will be assessed a $5.00 handling charge.
- Please use Pitman Creek Wholesale stock numbers. Attempting to order without part numbers can cause unnecessary delays in processing your order.
- If faxing, make sure to include your store name and city/state.
- Prices in our catalog are those in effect at the time of publication and are subject to change.
- Pitman Creek Wholesale is not responsible for typographical errors.
- Please contact our Sales Department for large volume discounts on any item in our catalog.
We are glad to order items not listed in our catalog. Please call for order requirements and pricing.
- All Special Orders must have a cancellation date and be faxed or mailed to our Sales Department.
- Dealer pays all shipping and surcharges charged by the manufacturer.
- We do not accept returns on Special Order items
- It is the Dealer’s responsibility to count and inspect all shipments.
- Shortages must be reported to our Sales Department immediately. All shortage claims after 5 days will not be honored.
- Request for proof of delivery must be made within 60 days of invoicing. After 60 days, the merchandise will be considered delivered complete.
DAMAGED MERCHANDISE
Pitman Creek Wholesale is not responsible for merchandise damaged in shipping. If you receive merchandise that is visibly damaged, refuse the carton/cartons with the damaged merchandise in accordance with the carrier’s policy. Save all shipping cartons with damaged merchandise until your claim is settled. Open and inspect damaged cartons from truck lines before the driver leaves. Notify our Sales Department that the shipment was damaged and refused and we will reship the order if possible.
REFUSED SHIPMENTS
Unless instructed otherwise by our Sales Department, do not refuse a shipment (except damaged cartons), as this results in unnecessary freight and handling charges. A $20.00 or 20%, whichever is greater, restocking fee will be charged. This must be paid prior to the next shipment of merchandise to the Dealer.
RETURN POLICY
You must contact our Sales Department at ext. 1 to request a Return Authorization number. Please provide the invoice number, stock number of the item that you wish to return, and the reason. After confirmation, we will contact you with a RA number. Any returns without a RA number will be refused. Please write your RA number on the outside of the cartons. Defective returns will be replaced with same new product if possible; certain manufacturers require that the dealer returns the defective items directly to them. All returns of non-defective merchandise requested 7 days after shipment will be charged a 20% restocking fee. Non-defective returns must be in the original unmarked carton in new condition or it will be refused.
HOURS OF OPERATION
We invite all dealers to visit us at our warehouse located at 81 Jeffries Lane, Hustonville, Kentucky.
- Monday – Thursday 8:00 AM to 5:00 PM EST
- Friday 8:00 AM to 12 PM EST